Meet Corvai, your AI assistant.
Meet Corvai, your AI assistant.
Last updated: 26 March 2026, 00:00 UTC
These Terms and Conditions govern your access to and use of the website at corvox.co.uk, the Corvai platform and any related services provided by Corvox Limited. By accessing our website or using our services, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree, you must not use our services.
Throughout these Terms and Conditions, the following terms have the meanings set out below:
"Corvox", "we", "us" and "our" refer to Corvox Limited, a company registered in England and Wales (company number 15101843), with its registered office at Suite 303, Quantrill House, 2 Dunstable Road, Luton, England, LU1 1DX.
"Corvai" refers to the AI-powered customer service platform developed and operated by Corvox Limited.
"Platform" refers to the Corvai software, dashboard and all related tools and services we provide.
"Services" refers collectively to the Corvai platform, digital marketing services and any other services offered by Corvox Limited.
"Website" refers to corvox.co.uk and any associated subdomains.
"You", "your" and "Customer" refer to the business or individual accessing our Website or using our Services.
"Account" refers to the registered account created by a Customer to access the Platform.
"Content" refers to any text, data, documents, URLs or other material uploaded by a Customer to the Platform.
Our Services are provided exclusively on a business-to-business (B2B) basis. By using our Services, you confirm that you are acting in the course of a business, trade or profession and not as a consumer. Our Services are not intended for use by private individuals acting outside of any business capacity. As a business customer, you acknowledge that statutory consumer rights, including any right to a cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, do not apply to your use of our Services.
The Corvai platform uses artificial intelligence technology to process information and generate responses. You acknowledge and agree that AI systems, including Corvai, can produce inaccurate, incomplete or misleading outputs. Corvai's responses are based solely on the content and knowledge you provide and configure within the platform.
You are solely responsible for training the Corvai platform with accurate and appropriate content, testing it thoroughly before making it live on your website, and continuously reviewing its outputs. Corvox Limited makes no warranty, express or implied, that responses generated by Corvai will be accurate, complete, suitable for any particular purpose, or free from errors. AI-generated responses must not be relied upon as professional, legal, medical, financial or regulatory advice.
Corvox Limited accepts no liability whatsoever for any loss, damage, claim or expense of any kind arising from or in connection with AI-generated content, errors or omissions produced by the Corvai platform, regardless of how such loss or damage arises. This exclusion applies whether the loss is direct, indirect, consequential or otherwise, and whether or not Corvox Limited was advised of the possibility of such loss.
The laws and regulations governing artificial intelligence are evolving across all jurisdictions. Corvox Limited is committed to monitoring regulatory developments and updating the platform and these terms as required. You are responsible for ensuring that your use of AI-powered tools, including Corvai, complies with all laws and regulations applicable in your jurisdiction.
To access the Platform, you must create an Account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hi@corvox.co.uk if you become aware of any unauthorised access to or use of your account. Corvox Limited is not liable for any loss or damage arising from your failure to protect your account credentials.
We may offer a free trial period to new customers. The free trial gives you access to the Platform for a limited period at no charge. At the end of the free trial, your account will automatically transition to a paid subscription unless you cancel before the trial ends. We reserve the right to modify or withdraw the free trial offer at any time without notice. The free trial is available to new customers only and may not be used more than once per business.
Access to the Platform is provided on a monthly subscription basis. By subscribing, you authorise Corvox Limited to charge the applicable subscription fee to your chosen payment method on a recurring monthly basis, beginning at the end of any free trial period. All fees are stated inclusive of VAT where applicable.
Subscription fees are charged at the start of each billing period. If payment fails for any reason, we reserve the right to suspend or terminate your access to the Platform until payment is received. We may change our subscription fees at any time. Where we increase fees, we will give you at least 30 days' notice by email before the change takes effect. Continued use of the Platform after the change takes effect constitutes your acceptance of the new fees.
You can cancel your subscription at any time by contacting us at hi@corvox.co.uk or through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Platform until the end of the period for which you have paid.
All subscription fees are non-refundable. As our Services are provided exclusively to business customers, no statutory right to a refund or cooling-off period applies. Once a payment has been processed, we do not provide refunds for any unused portion of a subscription period, including where you cancel your subscription before the end of a billing period, where you have not used the Platform, or where you are dissatisfied with the Services. This no-refund policy is standard practice across the SaaS industry and you accept this policy by subscribing to our Services. In exceptional circumstances, Corvox Limited may, at its sole discretion, consider goodwill gestures on a case-by-case basis, but this does not create any obligation or precedent to do so.
You agree to use our Services only for lawful purposes and in accordance with these terms and our Acceptable Use Policy. You must not use our Services to transmit, store or process any content that is illegal, harmful, offensive, discriminatory or fraudulent, or that infringes the intellectual property rights of any third party.
You must not attempt to gain unauthorised access to our systems, interfere with the operation of the Platform, reverse engineer any part of our software, or use our Services to develop a competing product. You are responsible for ensuring that the content you upload to the Platform and the way you deploy and use Corvai complies with all applicable laws and regulations, including data protection laws.
You retain ownership of all Content you upload to the Platform. By uploading Content, you grant Corvox Limited a limited, non-exclusive licence to use, process and store that Content solely for the purpose of providing the Services to you. You are responsible for ensuring that you have the right to upload and use all Content on the Platform, and that doing so does not infringe the rights of any third party. Corvox Limited does not review Content uploaded by customers and is not responsible for any Content or the consequences of its use within the Platform.
All intellectual property rights in the Platform, Website, software, branding and associated materials are owned by or licensed to Corvox Limited. Nothing in these terms grants you any right to use our intellectual property other than as strictly necessary to use the Services as permitted under these terms. You must not copy, reproduce, modify, distribute or create derivative works of any part of our Platform or Website without our prior written consent.
We will use reasonable efforts to ensure the Platform is available and operational. However, we do not guarantee uninterrupted, error-free or continuous access to the Platform or any of our Services. The Platform relies on third-party infrastructure and services including cloud hosting providers and AI API providers. These third-party services may experience outages, degraded performance or interruptions that are entirely outside our control.
Corvox Limited accepts no liability for any loss, damage or inconvenience arising from platform downtime, system outages, website unavailability, AI API outages or any other service interruptions, whether caused by Corvox Limited, third-party providers, force majeure events or any other cause. We may suspend access to the Platform temporarily for maintenance, upgrades or security reasons and will endeavour to give advance notice of planned maintenance where possible. You acknowledge that service interruptions are an inherent characteristic of internet-based and AI-powered services and that you have not relied on any guarantee of uptime or continuous availability when entering into these terms.
For the avoidance of doubt, Corvox Limited accepts absolutely no liability for any loss, damage or claim of any kind arising from AI-generated content, errors or omissions produced by the Corvai platform, or from any service interruption, downtime or outage as set out in Section XI above. These exclusions are absolute and apply regardless of the cause or nature of the loss.
For all other claims arising under or in connection with these terms that are not excluded above, our total aggregate liability to you shall not exceed the total subscription fees paid by you to Corvox Limited in the three calendar months immediately preceding the event giving rise to the claim.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have breached these terms, if your payment fails and remains outstanding, if required to do so by law, or if we decide to discontinue the Services. Upon termination, your right to access the Platform will cease immediately. We will delete your data in accordance with our Privacy Policy. Termination does not affect any rights or obligations that have accrued before the date of termination.
Where you engage Corvox Limited for digital marketing services, the specific scope of work, deliverables, timelines and fees will be agreed in writing before work commences. Digital marketing services are provided separately from the Corvai platform subscription. Payment terms, cancellation rights and service-specific conditions for digital marketing engagements will be set out in the relevant service agreement. These Terms and Conditions apply alongside any such service agreement except where expressly varied in writing.
Our Platform integrates with third-party services including payment processors and AI providers. Your use of those third-party services is subject to their own terms and conditions. Corvox Limited is not responsible for the performance, availability or practices of any third-party service providers.
We may update these Terms and Conditions from time to time to reflect changes in our Services, applicable law including developments in AI regulation, or our business practices. Where changes are material, we will notify you by email at least 30 days before the changes take effect. Continued use of our Services after the effective date of any changes constitutes your acceptance of the updated terms.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local laws in your jurisdiction provide otherwise. If you are based outside the United Kingdom, you acknowledge that you are entering into this agreement on a business-to-business basis and that the laws of England and Wales shall apply to the fullest extent permitted.
If you have any questions about these Terms and Conditions, please contact us at hi@corvox.co.uk.
